Warranty Policy

1. Conventional Bicycle Warranty

Warranty Details

• Frame Warranty: TORONTO BICYCLES provides a lifetime warranty on bicycle frames against manufacturing defects for the original owner.
• Fork Warranty: A limited warranty applies to forks (rigid or suspension) for 6 months from the date of purchase, for the original owner.
• Non-Transferable: This warranty is applicable only to the original purchaser and is not transferable to subsequent owners.
• Proof of Purchase Required: To submit a warranty claim, you must provide your original proof of purchase, the frame serial number, clear photographs of the issue, and any other information requested by our technical and quality team.
• Authorized Dealers Only: This warranty is valid only for bicycles purchased through Authorized TORONTO BICYCLES Dealers.
• Manufacturing Defects: The warranty covers manufacturing defects in the applicable bicycle frame and fork during the specified warranty period.
• Inspection Required: All warranty claims are subject to inspection and assessment by TORONTO BICYCLES or its authorized representatives.
• Exclusions: This warranty does not cover:
  • Labour or shipping costs for replacement parts.
  • Normal wear and tear.
  • Consumables such as tires, tubes, brake pads, cables, chains, chainrings, or grips.
  • Damage due to improper assembly, poor or improper maintenance, accidents, misuse, abuse, or neglect.
  • Failure to follow applicable maintenance requirements.
  • Unauthorized repairs.
  • Modifications, alterations, or installation of non-original, incompatible, or unsuitable components, parts, or accessories.
  • Damage caused by chemicals or improper storage.
  • Accidental or willful damage.
  • Damage caused by use outside the intended design or purpose of the bicycle.
  • Damage caused by competitive sports, racing, stunts, aerobatics, jumping, or similarly extreme use.
  • Cosmetic issues such as scratches, paint fading, peeling, chipping, or other cosmetic finish issues caused by UV exposure or outdoor conditions.
  • Rust or corrosion resulting from environmental exposure, moisture, chemicals, improper storage, or other external conditions.
  • Fading of neon, bright paint, or decals caused by prolonged exposure to sunlight or UV light.
  • Bicycles used for rental, shared, commercial, or fleet purposes.

Conditions That Void the Warranty

The warranty may be void if:

• The bicycle is altered or modified.
• The bicycle is repaired incorrectly or by an unauthorized party.
• The bicycle is used in a manner not intended by its original design.
• The frame or any component is abused or handled negligently.
• Non-original or unsuitable components are installed in a manner that affects the bicycle.
• The bicycle was purchased from an unauthorized dealer.

Conventional Bicycle Warranty Claim Process

1. Contact the Authorized Dealer. Contact the Authorized TORONTO BICYCLES Dealer from whom the bicycle was purchased.
2. Provide Required Documents. Provide:
   • Original proof of purchase.
   • Frame serial number.
   • Clear photographs of the issue.
3. Provide Additional Information. Provide any additional information requested by the TORONTO BICYCLES technical and quality team.
4. Warranty Assessment. The warranty claim will be reviewed and assessed to determine whether the reported issue is covered under the applicable warranty.

Claims are reviewed within 7–14 business days after receiving all required information.

Note: Labour costs and shipping fees are not covered under this warranty.

2. E-Bike Warranty

TORONTO BICYCLES e-bikes are covered separately from conventional bicycles.

All e-bike warranties apply to manufacturing defects only.

The conventional bicycle Lifetime Frame Warranty and 6 Month Fork Warranty do not automatically apply to TORONTO BICYCLES e-bikes.

E-Bike Models

• TORONTO TORQUE — City E-Bike
• TORONTO EXCITE — eMTB
• TORONTO EXCITE PRO — eMTB
• TORONTO ZONE — Gravel E-Bike

E-Bike Warranty Coverage

E-Bike Warranty Conditions

• Manufacturing Defects Only: E-bike warranty coverage applies to manufacturing defects only.
• Authorized Service: Repairs and servicing of the electronic system must be carried out by an authorized TORONTO BICYCLES dealer or service partner.
• Motor and Electronic Components: The motor and applicable electronic components must not be opened.
• Factory Labels: Factory labels on the motor or applicable components must not be removed or altered.
• Unauthorized Modifications: Unauthorized modifications, repairs, or tampering may affect warranty eligibility.
• Motor Maintenance: The motor is maintenance-free.
• Electronic System Servicing: Other electronic system components should be serviced by an authorized dealer or service partner where required.
• Opening Components: Opening the motor or applicable electronic components, or removing factory labels, may void the warranty.
• Exclusions: The e-bike warranty does not cover paint damage, rust, corrosion, or theft.
• Additional Conditions: No additional exclusions or warranty conditions should be assumed unless specifically supported by the applicable warranty documentation.

Battery Care and Safety

• Always use the original charger supplied with the e-bike.
• Charge the battery after riding or when it is low.
• Do not expose the battery to excessive heat, flames, water, or metal objects.
• Never open the battery pack.
• Remove the battery before cleaning, maintenance, transportation, or long-term storage.
• For long-term storage, charge the battery to approximately 60% and check it every 6 months.
• Never store the battery completely empty.
• Store the battery in a cool, dry location, ideally around 20°C, away from direct sunlight.
• Do not store the battery on the e-bike for long periods.
• Clean the battery with a soft, damp cloth.
• Never use water jets on the battery.

Battery Performance

Battery capacity and performance naturally change over time and with charging cycles.

Battery lifespan may vary depending on usage and charging conditions.

Battery lifespan information should not be considered a warranty guarantee.

E-Bike Maintenance

Proper maintenance and regular inspection are important for safe e-bike operation.

Before Every Ride

Perform a visual safety check and inspect:

• Tire pressure and condition.
• Brakes.
• Wheels and fasteners.
• Pedals and crank.
• Gears.
• Frame and components for damage.
• Chain and related components.

Initial Inspection

The manual recommends taking the e-bike to an authorized dealer for a safety check and adjustments after approximately 30 days of use or 10–15 hours of use, even if everything appears to be functioning normally.

Ongoing Maintenance

• Keep the chain appropriately lubricated.
• Regularly inspect wiring and connectors.
• Keep bolts, nuts, and mounting hardware properly tightened.
• Regularly inspect the e-bike for damage or signs of stress.
• Have electronic system servicing performed by an authorized dealer or service partner where required.

General maintenance recommendations should not be treated as additional warranty conditions unless specifically stated in the applicable warranty documentation.

Water, Weather and Corrosion

Riding in coastal or wet conditions can expose the e-bike to salt and moisture and increase the risk of corrosion.

Appropriate maintenance should be carried out when riding in these conditions.

The e-bike warranty does not cover:

• Paint damage.
• Rust.
• Corrosion.
• Theft.

Battery Transportation

E-bike batteries are treated as dangerous goods for certain forms of commercial transportation.

• Remove the battery before transporting the e-bike on a car rack.
• Private users can transport undamaged batteries by road without special requirements according to the applicable manual.
• Air, courier, and commercial transportation may have specific packaging and labelling requirements.
• If shipping a battery, the housing must be undamaged.
• Battery contacts should be insulated.
• The battery must be secured so that it cannot move during transportation.
• Contact an authorized dealer if you are unsure about safe transportation or packaging requirements.

E-Bike Warranty Claim Process

For warranty assistance, contact an authorized TORONTO BICYCLES dealer or service partner.

1. Contact Your Authorized Dealer. Contact your authorized TORONTO BICYCLES dealer or service partner regarding the issue.
2. Provide Proof of Purchase. Provide proof of purchase when submitting a warranty claim.
3. Provide Product Details. Provide the relevant bicycle or e-bike identification details requested by the dealer or technical team.
4. Provide Supporting Information. Provide clear photographs, videos, or other information requested by the technical team to assist with assessment of the claim.
5. Warranty Assessment. The claim will be assessed to determine whether the reported issue is covered under the applicable warranty.

Warranty coverage is subject to inspection and assessment and does not automatically apply to every reported issue.

Authorized Service

Repairs and servicing of the electronic system of TORONTO BICYCLES e-bikes should be carried out by an authorized TORONTO BICYCLES dealer or service partner.

Unauthorized modifications, repairs, tampering, opening of applicable electronic components, or removal of factory labels may affect warranty eligibility.

General Warranty Information

• Conventional bicycle and e-bike warranties are separate warranty programs.
• Warranty coverage applies only to the applicable product and components listed under the relevant warranty section.
• The conventional bicycle Lifetime Frame Warranty does not apply to e-bikes unless specifically stated in the applicable e-bike warranty documentation.
• The conventional bicycle 6 Month Fork Warranty does not automatically apply to e-bikes.
• E-bike warranty periods are determined by the e-bike warranty table above.
• Warranty periods begin according to the applicable warranty documentation for the relevant product or component.
• Warranty claims are subject to the applicable warranty period, terms, conditions, and assessment requirements.
• Warranty coverage does not automatically apply to every reported issue and is subject to inspection and assessment by TORONTO BICYCLES or its authorized representatives.