Warranty Policy

Warranty Details

• Frame Warranty: TORONTO BICYCLES provides a lifetime warranty on bicycle frames against manufacturing defects for the original owner.
• Fork Warranty: A limited warranty applies to forks (rigid or suspension) for 6 months from the date of purchase, for the original owner.
• Non-Transferable: This warranty is applicable only to the original purchaser and is not transferable to subsequent owners.
• Proof of Purchase Required: To submit a warranty claim, you must provide your original proof of purchase, the frame serial number, clear photographs of the issue, and any other information requested by our technical and quality team.
• Authorized Dealers Only: This warranty is valid only for bicycles purchased through Authorized TORONTO BICYCLES Dealers.
• Exclusions: This warranty does not cover:
  • Labour or shipping costs for replacement parts.
  • Consumables such as tires, tubes, brake pads, cables, or chainrings.
  • Damage due to improper assembly, accidents, misuse, or neglect.
  • Modifications, alterations, or installation of non-original components.
  • Cosmetic issues such as scratches, paint fading, or rust caused by sunlight, rain, chemicals, or poor storage.
  • Fading of neon or bright paint and decals caused by prolonged exposure to sunlight or UV light.

Specific Warranty Exclusions

The following are not covered under this warranty:

• Normal wear and tear (e.g., tires, chains, brake pads, grips).
• Damage from poor maintenance, failure to service regularly, or unauthorized repairs.
• Use of parts or accessories not intended for the original design.
• Damage from competitive sports, stunts, aerobatics, or similarly extreme use.
• Accidental or willful damage.
• Cosmetic finish issues (like peeling or chipping) due to UV exposure or outdoor conditions.
• Bikes used for rental, shared, or commercial purposes.

Conditions That Void the Warranty

This warranty will be voided in the following situations:

• If the bicycle is altered, modified, or repaired incorrectly.
• If used in a manner not intended by the original design.
• If the frame or any part is abused or handled negligently.
• If the product was bought from a dealer who is not authorized by TORONTO BICYCLES.

Warranty Claim Process

1. Contact the Authorized Dealer from whom you bought the bike.
2. Provide proof of purchase, the frame number, and photos of the problem.
3. Submit any additional information requested by our technical team.
4. We will review claims within 7–14 business days of receiving all required information.

Note: Labour costs and shipping fees are not covered under this warranty.

Product Specifications

Model details (such as frame geometry, color, and configuration) may vary. All features and specifications are subject to change without notice, depending on market conditions.